Complaint submission guidance
Preamble
There are two alternative routes to exercise the rights under the QFC Employment Regulations (the "Regulations") and report a contravention of such Regulations:
- the judicial route before the Civil Court at the Qatar International Court and Dispute Resolution Centre (QICDRC) or
- the administrative route, before the Employment Standards Office of the QFC. In case of dissatisfaction with the determinations of the Employment Standards Office, the determination can be appealed at the Regulatory Tribunal of the QICDRC.
Please note that once one of the above routes is chosen and the proceeding is completed, the alternative route is no longer available.
In accordance with Part 12 of the QFC Employment Regulations (the "Regulations") a complaint related to alleged contraventions of the Regulations can be submitted to the Employment Standards Office. The entire proceeding is free of charge.
The following information will guide you through the complaint process.
1. Before submission
2. How to fill a complaint form
A complaint filed with the Employment Standards Office must be in writing and contain the following:
During the course of the investigation the Employment Standards Office staff may contact you if additional information is required.
It is important to collect all relevant documents and attach them to the complaint to allow the Employment Standards Office to conduct the investigation in a timely manner.
Employment Standards Office
QFC Tower 1
8th Floor
Sun-Thu from 7,30am to 3,30pm
Should you wish to submit the compliant via email, please sign the form and send a scanned copy to eso@qfc.qa
3. After submission
If you need assistance in completing the complaint form, please contact the Employment Standards Office at 44967617 or send an email to eso@qfc.qa
I acknowledge that I have read the above instructions and confirm my intention to proceed with the administrative route to resolve my complaint.