Invests in Customer Support Excellence

18 Sep 2019

QFC Invests in Customer Support Excellence

The Qatar Financial Centre, one of the world's leading and fastest-growing onshore business and financial centres, has recently revamped its customer operations to enhance customer experience and satisfaction. The improvement demonstrates the QFC's continued commitment to providing premium customer support.

The latest developments included expansion of talent and new partnerships.
As part of our ongoing commitment to provide world-class services, we are pleased to announce that we have recently partnered with Vistas to manage our Customer Experience Centre. This partnership will bring to fruition QFCA's vision of providing best in class single window lifecycle management to our customers.

From seamless Omni channel customer interaction to efficient processing of customer transactions and back office, Vistas will be responsible for the operations and management of this centralized unit. This partnership is aligned with QFCA's strategic objective to provide best in class services and innovative solutions to its customer base.  Part of our commitment of "Being-in-business", together.

Vistas, is the largest local service provider, that designs, develops and manages technology driven operations management across a diversified client base.  As a multifaceted company it provides agile and quality driven models to meet varying customer needs in a fast changing market.


We are pleased to be selected by QFCA to manage its Customer Experience Centre. We understand how vital this pillar is to service and scale up the QFCA customer base in support of Qatar's diversification efforts.

We are committed to this partnership and to establish Qatar and QFCA as a destination of choice for global entities looking to base their operations out of the region.

Suraj Thampi, Chief Executive Officer, Vistas Global said

QFC call centre team at their workstations
QFC CEO congratulating new call centre team

Suraj added, "Our end-to-end services and solutions cover QFCA's front office, contact centre and back office management. The processes have been tailored for their customers, based on international best practices with in-built continuous improvement models." 

The QFC has long maintained world-class customer support with dedicated account managers who lead clients through the entire licensing and post-licensing process. QFC clients can expect personalised assistance with immigration and employment regulations, on-boarding process, access to an online application portal for non-regulated firms and other business operations support.

Client satisfaction is very important to the QFC and we ensure that they experience a seamless process in setting up their business in Qatar. We achieve this by providing expert insight in all aspects of setting up a business in Qatar and expanding to other markets.

Raed Al-Emadi, Chief Commercial Officer, Qatar Financial Centre said

Al-Emadi added: "As the business ecosystem evolves, we make it a point that the QFC remains reliable in providing premium support. Enhancing our Customer Experience centre shows our commitment to deliver value to our clients and stakeholders by meeting their prevailing needs."

The QFC is an onshore jurisdiction that allows registered companies to enjoy competitive
benefits, such as working within a legal environment based on English common law, the
right to trade in any currency, up to 100% foreign ownership, 100% repatriation of profits,
10% corporate tax on locally sourced profits, and an extensive double taxation avoidance
agreement network with 81 countries.

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